Providing relentless maintenance for your equipment!
Victora constantly works to deliver you the best experience, whether as a customer or as a user.
For this, victora has developed the S.M.A.R.T. maintenance service program.
VICTORA S.M.A.R.T. Maintenance PREMIUM is recommended where the business depends on INFRATRAVELTM. This package offers complete coverage for preventive maintenance and call backs. You can easily know about the relevant information regarding the operations and maintenance of your equipment. Due to this there is no sudden cost, which helps in budgeting and planning as well.
This package is ideal for locations where reliability is a must. For example high-end residential complex’s, airports, hospitals, hotels and railway stations. Victora customer care center ensures 24/7 support for the customer and end user. Victora has a systematic process to follow through service requests from receiving the call, to dispatching a technician, to successful resolution of the request.
Call-back service (Full coverage*) Resolves unexpected equipment failures requiring immediate attention. It also includes fixing of malfunctioning components. Enhanced Call-back response time ensures that the call back service is delivered fast on priority and within a mutually agreed time frame.
Enhanced service hours for preventive maintenance is for customers who need preventive maintenance services at specific times (e.g. Software parks and commercial malls). Presence of a stand by Victora Engineer at site for those important events when you just cannot afford to take a chance. *
VICTORA S.M.A.R.T. Maintenance CLASSIC package includes partial coverage of call back service. You have access to information about ongoing maintenance work, which gives clarity on the current condition of your equipment. This is an ideal package for mid-rise residential and low- rise commercial segments. Victora customer care center ensures 24/7 support for the customer and end user.
Victora has a systematic process to follow through service requests from receiving the call, to dispatching a technician, to successful resolution of the request. Call-back service (Partial*) Resolves unexpected equipment failures requiring immediate attention, fixes malfunctioning components.
VICTORA S.M.A.R.T. Maintenance BASIC package ensures complete conformity with legal norms and guidelines. It covers preventive maintenance, but call back and service repair are billed separately. This package is excellent as it is a low cost option where there is possibility to keep the equipment under shut down till the spare installation is completed. This is an ideal package for low rise basic residential segment.
Victora customer care center ensures 24/7 support for the customer and end user. Victora has a systematic process to follow through service requests from receiving the call, to dispatching a technician, to successful resolution of the request.
Victora Lifts and Escalators excels in fostering enduring customer relationships with its superior global quality standards, proficient R&D and field operations team. We aim to create, produce, and promote advanced lifts and escalators, accompanied by efficient after-sales support.
Toll Free – 18001028961
Mail – info@victoralifts.com
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